Online store and TFG Southgate just don't know what they are doing.

TFG is so far from their competition, I ordered 3 pairs of shoes and so far have received a t-shirt. I called in and there is nothing that can be done, the part of the order that has been messed up was fulfilled by Sportsscene South Gate and I have the original pack slip in the packet with the "made up" pack slip showing the t-shirt. Now the shoes I wanted are out of stock and I have to inconvenience myself and go to a store to return a t-shirt that I didn't order. This is an absolute joke, I get told it's a packing error how do you mix shoes up for a t-shirt. If that is the case it's obvious that your staff have no clue what they are doing. I have been a TFG customer for many years but everything when it comes to your online store is just a mess up from the logging in to the delivery and return experience.