BM
Bruce M

1 reviews | Active since Jun 2019

13 Dec 2020, 23:16

Online Store a waste of time.

I place 2 orders online last week where I bought watches on special and 2 other items of jewelry as Christmas gifts for my wife. This Friday I received an Email stating that there was in fact no stock available or cannot be found anywhere and my orders were canceled. Today I went through to American Swiss in eastgate and found the watches in store in a matter of minutes. I can image I would probably have the same luck in other branches too. I feel like the watches were falsely advertised at those prices just to lure people into buying.

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Replies (1)
TFG
TFG's reply14 Dec 2020, 17:22
Official
 Dear  Bruce  Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. 

This matter will be addressed and resolved with the highest priority.   The reference number for this query will be emailed to you shortly.     Kind Regards TFG Customer Support Team