NM
Natasha M
1 reviews | Active since Feb 2011
29 Jun 2021, 16:31
Online Shopping nightmare
Positively the worst shopping experience. After you place your order online you get an email stating that some items are cancelled. Absolutely ridiculous. Why have it on your site? This after having being told that an alternate item was no longer available....
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TFG's replyOfficial
29 Jun 2021, 16:45Good day Natasha
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
TFG's reply29 Jun 2021, 16:45
Official
Good day Natasha
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team