AJ
Amanda J
1 reviews | Active since Dec 2014
11 Mar 2021, 08:25
ONLINE SHOPPING NIGHTMARE
It is with great disappointment that once again I go through this with TFG.
I placed my order on the 09th of March 2021 and because I do so much online ordering I know the system so well.
I did not receive any other notification about my order so I knew something is wrong. So today I called through to check and there I was advised:
1. If I place my order hundreds of other people are placing their order at the same time so whoever does the payment first gets the product. My problem with this is that how can I get such a pathetic response there is no system that can allow that if there are 50 once the last 50 is in someone’s basket it shouldn’t get any 51 add because it does not have any products. 2. I did this order via my debit card and was advised refund takes between 24-72 hours. This is totally unfair I was not even contacted or even advised. When we do online shopping we don’t get 24-72 hours to make payment it has to be immediate.
Now I have a huge dilemma because the bag is needed for my son for school I was not planning on spending too much. That bag worked out just perfectly.
Now I understand everyone has their processes and so forth but what about me as the customer?? I found another item bag at sale reasonable price but I can’t get it because I have to wait for TFG to refund me which means I might or will lose another bag???
It is in my basket awaiting me to check out.
So again I ask who’s at fault and how is TFG going to resolve this???
Your urgent and prompt assistance will be appreciated in having this matter resolved.
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Replies (3)
TFG's replyOfficial
11 Mar 2021, 08:47Dear Amanda Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
TFG's reply11 Mar 2021, 08:47
Official
Dear Amanda Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via sms shortly. Kind Regards TFG Customer Support Team
AJ
Amanda J's updateReviewer Update
16 Mar 2021, 09:15 I am totally disgusted and I mean it. I have been made a fool over and over by the Foschini group. I logged a complaint previously in the hopes that something might be done however nothing has been firstly I am going to show just how poor their service is
Regarding my query which I did bring to their attention, this is the email I sent through : Further to my email below. I wish to bring to your attention the attached image of the original item I tried to purchase which now again reflects as one in stock I have captured the date and time. This is merely to show that there is a system error/problem. However, I am not going to dwell because your email below expresses your apologies and the inconvenience caused. I will await my refund to reflect and well as the voucher which will assist me in purchasing more items or adding on if the item (bag ) which I now wish to purchase goes back to its original price. After sending this email on Monday I received an email with a "voucher" that does not work really??? I TRIED NUMEROUS OF TIMES SEE MY EMAIL BELOW TO CAELA OCTOBER WHO TAKES HER OWN TIME TO RESPOND. I've called through twice already and the calls keep getting cut nobody bothered to call you back. MY MONEY IS TILL NOT RETURNED. REALLY IS THIS SERVICE????? I WAS WILLING TO USE MY MONEY TO PAY FOR THE STUFF BECAUSE I REALLY WANT IT AND DON’T WANT TO LOSE IT BUT AFTER THIS AND THE RUN AROUND I WANT PROOF OF PAYMENT SO I CAN ASK MY BANK WHAT IS THE DELAY AND FURTHERMORE I WAN THIS VOUCHER SORTED OUT YOULL HAVE TO CAUSE ME SO MUCH OF DELAYS AND INCONVENIENCE IT TRULY IS PATHETIC. NEVER EVER DID I IMAGINE I WOULD EXPRESS THIS TYPE OF SERVICE FROM TFG GROUP. NB PLEASE TAKE NOTE OF CORRESPONDENCE BETWEEN ME AND CAELA “ WHICH AFTER CALLING THROUGH THE CALL CENTRE TO SPEAK TO HER IT WAS THERE I FOUND OUT THERE IS NOBODY WITH THAT NAME THAT WORKS THERE HER EMAIL IS INCORRECT HER NAME IS MAKILA. TRULY AND I MEAN TRULY SAD. THAT IN THIS DAY AND AGE WE ARE STILL EXPERIENCING SUCH POOR SERVICE. I HOPE I DON’T LOSE MY ITEMS IN MY BASKET THEY HAVE BEEN THERE FROM LAST WEEK THURSDAY
Regarding my query which I did bring to their attention, this is the email I sent through : Further to my email below. I wish to bring to your attention the attached image of the original item I tried to purchase which now again reflects as one in stock I have captured the date and time. This is merely to show that there is a system error/problem. However, I am not going to dwell because your email below expresses your apologies and the inconvenience caused. I will await my refund to reflect and well as the voucher which will assist me in purchasing more items or adding on if the item (bag ) which I now wish to purchase goes back to its original price. After sending this email on Monday I received an email with a "voucher" that does not work really??? I TRIED NUMEROUS OF TIMES SEE MY EMAIL BELOW TO CAELA OCTOBER WHO TAKES HER OWN TIME TO RESPOND. I've called through twice already and the calls keep getting cut nobody bothered to call you back. MY MONEY IS TILL NOT RETURNED. REALLY IS THIS SERVICE????? I WAS WILLING TO USE MY MONEY TO PAY FOR THE STUFF BECAUSE I REALLY WANT IT AND DON’T WANT TO LOSE IT BUT AFTER THIS AND THE RUN AROUND I WANT PROOF OF PAYMENT SO I CAN ASK MY BANK WHAT IS THE DELAY AND FURTHERMORE I WAN THIS VOUCHER SORTED OUT YOULL HAVE TO CAUSE ME SO MUCH OF DELAYS AND INCONVENIENCE IT TRULY IS PATHETIC. NEVER EVER DID I IMAGINE I WOULD EXPRESS THIS TYPE OF SERVICE FROM TFG GROUP. NB PLEASE TAKE NOTE OF CORRESPONDENCE BETWEEN ME AND CAELA “ WHICH AFTER CALLING THROUGH THE CALL CENTRE TO SPEAK TO HER IT WAS THERE I FOUND OUT THERE IS NOBODY WITH THAT NAME THAT WORKS THERE HER EMAIL IS INCORRECT HER NAME IS MAKILA. TRULY AND I MEAN TRULY SAD. THAT IN THIS DAY AND AGE WE ARE STILL EXPERIENCING SUCH POOR SERVICE. I HOPE I DON’T LOSE MY ITEMS IN MY BASKET THEY HAVE BEEN THERE FROM LAST WEEK THURSDAY
AJ
Amanda J's update16 Mar 2021, 09:15
Reviewer Update
I am totally disgusted and I mean it. I have been made a fool over and over by the Foschini group. I logged a complaint previously in the hopes that something might be done however nothing has been firstly I am going to show just how poor their service is
Regarding my query which I did bring to their attention, this is the email I sent through : Further to my email below. I wish to bring to your attention the attached image of the original item I tried to purchase which now again reflects as one in stock I have captured the date and time. This is merely to show that there is a system error/problem. However, I am not going to dwell because your email below expresses your apologies and the inconvenience caused. I will await my refund to reflect and well as the voucher which will assist me in purchasing more items or adding on if the item (bag ) which I now wish to purchase goes back to its original price. After sending this email on Monday I received an email with a "voucher" that does not work really??? I TRIED NUMEROUS OF TIMES SEE MY EMAIL BELOW TO CAELA OCTOBER WHO TAKES HER OWN TIME TO RESPOND. I've called through twice already and the calls keep getting cut nobody bothered to call you back. MY MONEY IS TILL NOT RETURNED. REALLY IS THIS SERVICE????? I WAS WILLING TO USE MY MONEY TO PAY FOR THE STUFF BECAUSE I REALLY WANT IT AND DON’T WANT TO LOSE IT BUT AFTER THIS AND THE RUN AROUND I WANT PROOF OF PAYMENT SO I CAN ASK MY BANK WHAT IS THE DELAY AND FURTHERMORE I WAN THIS VOUCHER SORTED OUT YOULL HAVE TO CAUSE ME SO MUCH OF DELAYS AND INCONVENIENCE IT TRULY IS PATHETIC. NEVER EVER DID I IMAGINE I WOULD EXPRESS THIS TYPE OF SERVICE FROM TFG GROUP. NB PLEASE TAKE NOTE OF CORRESPONDENCE BETWEEN ME AND CAELA “ WHICH AFTER CALLING THROUGH THE CALL CENTRE TO SPEAK TO HER IT WAS THERE I FOUND OUT THERE IS NOBODY WITH THAT NAME THAT WORKS THERE HER EMAIL IS INCORRECT HER NAME IS MAKILA. TRULY AND I MEAN TRULY SAD. THAT IN THIS DAY AND AGE WE ARE STILL EXPERIENCING SUCH POOR SERVICE. I HOPE I DON’T LOSE MY ITEMS IN MY BASKET THEY HAVE BEEN THERE FROM LAST WEEK THURSDAY
Regarding my query which I did bring to their attention, this is the email I sent through : Further to my email below. I wish to bring to your attention the attached image of the original item I tried to purchase which now again reflects as one in stock I have captured the date and time. This is merely to show that there is a system error/problem. However, I am not going to dwell because your email below expresses your apologies and the inconvenience caused. I will await my refund to reflect and well as the voucher which will assist me in purchasing more items or adding on if the item (bag ) which I now wish to purchase goes back to its original price. After sending this email on Monday I received an email with a "voucher" that does not work really??? I TRIED NUMEROUS OF TIMES SEE MY EMAIL BELOW TO CAELA OCTOBER WHO TAKES HER OWN TIME TO RESPOND. I've called through twice already and the calls keep getting cut nobody bothered to call you back. MY MONEY IS TILL NOT RETURNED. REALLY IS THIS SERVICE????? I WAS WILLING TO USE MY MONEY TO PAY FOR THE STUFF BECAUSE I REALLY WANT IT AND DON’T WANT TO LOSE IT BUT AFTER THIS AND THE RUN AROUND I WANT PROOF OF PAYMENT SO I CAN ASK MY BANK WHAT IS THE DELAY AND FURTHERMORE I WAN THIS VOUCHER SORTED OUT YOULL HAVE TO CAUSE ME SO MUCH OF DELAYS AND INCONVENIENCE IT TRULY IS PATHETIC. NEVER EVER DID I IMAGINE I WOULD EXPRESS THIS TYPE OF SERVICE FROM TFG GROUP. NB PLEASE TAKE NOTE OF CORRESPONDENCE BETWEEN ME AND CAELA “ WHICH AFTER CALLING THROUGH THE CALL CENTRE TO SPEAK TO HER IT WAS THERE I FOUND OUT THERE IS NOBODY WITH THAT NAME THAT WORKS THERE HER EMAIL IS INCORRECT HER NAME IS MAKILA. TRULY AND I MEAN TRULY SAD. THAT IN THIS DAY AND AGE WE ARE STILL EXPERIENCING SUCH POOR SERVICE. I HOPE I DON’T LOSE MY ITEMS IN MY BASKET THEY HAVE BEEN THERE FROM LAST WEEK THURSDAY
AJ
Amanda J's updateReviewer Update
16 Mar 2021, 10:06 If THERE is a customer that has been mistreated it is me. I have been made a complete fool on more than one occasion by the TFG group. There is no amount of words that can express how I feel as a customer of the TFG group. All I have been being going in circles. I am utterly disgusted and applaud that this is the service I am received. Today I receive a call, advising me that the voucher provided can only be used for full-price items?? Really the reason why I shop online is for all the specials that is why every week I am shopping. Why would I buy full price when all there is sales. But what is so profound I called the Call Centre yesterday spoke to Patricia before we got cut off she was doing the purchase with me online and she advised that there is nothing wrong with the voucher it goes through??? Really two totally different stories. I am so mad. And want my voice to be heard TFG cannot treat people this way. The worst part is I would have had the original item but because of errors and mistakes from their side, I face this dilemma plus excuse after excuse about my refund. I still gave TFG the benefit of the doubt and said I will use my own money while waiting for my refund I’m been good to them but they are doing nothing absolutely nothing for me as a customer. TFG guys you are a major company customer like me should not have to go through such service and matters go on and on. This should be resolved if you’ll value you’ll customers.
AJ
Amanda J's update16 Mar 2021, 10:06
Reviewer Update
If THERE is a customer that has been mistreated it is me. I have been made a complete fool on more than one occasion by the TFG group. There is no amount of words that can express how I feel as a customer of the TFG group. All I have been being going in circles. I am utterly disgusted and applaud that this is the service I am received. Today I receive a call, advising me that the voucher provided can only be used for full-price items?? Really the reason why I shop online is for all the specials that is why every week I am shopping. Why would I buy full price when all there is sales. But what is so profound I called the Call Centre yesterday spoke to Patricia before we got cut off she was doing the purchase with me online and she advised that there is nothing wrong with the voucher it goes through??? Really two totally different stories. I am so mad. And want my voice to be heard TFG cannot treat people this way. The worst part is I would have had the original item but because of errors and mistakes from their side, I face this dilemma plus excuse after excuse about my refund. I still gave TFG the benefit of the doubt and said I will use my own money while waiting for my refund I’m been good to them but they are doing nothing absolutely nothing for me as a customer. TFG guys you are a major company customer like me should not have to go through such service and matters go on and on. This should be resolved if you’ll value you’ll customers.