SP
Shivani P

1 reviews | Active since Feb 2014

08 Jul 2021, 15:36

ONLINE SHOPPING - INCORRECT ITEM DELIVRED TWICE

I had placed an order for athletic leggings two weeks ago on order P***, as stipulated and advertised on their online shopping site that this legging is black with a white and red logo, upon collecting the item I realise that they had sent me leggings with white and grey logo which I already had. I then returned this the store thinking that it had been sent to me in error. I then placed another order that day, P***, for the red/white logo legging and after placing an order I immediately called and sent an email (CS-345814) to make sure that the online team does not send me the incorrect item once again, and I was assured by the lady that she will pass on the request to the online team and according to the mail I received, the issue was resolved. I collected my order today only to open the packing and find out that they had sent me the incorrect item again. I do not understand this, your items online are either advertised falsely or there is an error with the SKU numbers, whatever it may be, it’s not my problem. I ordered a specific item and expected that item delivered to me. I need the online team to fix this.

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Replies (1)
TFG
TFG's reply08 Jul 2021, 18:15
Official
 Good day  Shivani  Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.  We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.   This matter will be addressed with the highest priority, your reference number will be sent to you shortly.  Warm regards TFG Customer Support Team