Online Shopping at The Foschini Group a definite NO!!!!!

I will never buy online from The Foschini Group (TFG) ever again!! It is the worst service I have ever had from any company. I ordered Carrol Boyes items online, and picked it up from Foschini in Centurion (Pargo pick-up). I did not unpack the entire box as I ordered 3 x Bowls and utensils. At home when I unpacked everything, the Carrol Boyes - Swirls Low Bowl was broken in 3-pieces at the bottom of the box. Whoever packed this box really did not care about the items, as this item had 1 layer of bubble-wrap with all the other heavy items stacked on top of it!!! I immediately contacted the Online Shopping centre for TFG and received my Reference number on 30/11/2018. I received no feedback, and phoned again on 6/12/2018 when the consultant politely informed me the the items were now out of stock. Yet, when I sign in on my online profile, they had 6 x in stock. I followed this up via e-mail on 7/12/2018 at 07:13am. Still no feedback from anyone!! I phoned again now, only to be told that I will be refunded. It is the worst customer service I have ever experienced!! How can you take this long to respond to your customer??