Online shopping and call center horror

The online shopping experience was horrific. I ordered an item well in advance for a birthday R2500 later the incorrect item was delivered. Following numerous calls to the call center and millions of promises to call back. I am appalled at the service TFG is offering customers in this day and age. 3 weeks and my matter still has not been addressed. I regret making this purchase. You cannot even be transferred to the same call canter agent so you keep explaining the issue countless times to different people wo promise to call back but never do. I am absolutely disappointed and aim to close my account after being a loyal customer for 10 years.