Online shopping and after sales service is awful

The TFG online shopping experience could be fairly good if they could manage to not mess up the collection of returns.

Firstly, you cannot request a return online. Not even by email. You actually have to PHONE. In 2020. This is supposed to be one of our top retailers.

Then if you do manage to speak to someone, you have to call back at least 4 times because they just will NOT collect your return. It takes weeks of calling before you get any service. They won't even send you a confirmation of return. You're lucky if you can get a reference number.

Last time I waited 2 months for my return to just be collected. This time its almost a month.

Covid is not an excuse. If other online retailers can manage it, so you can you.