Online shopping a nightmare

<p>I purchased a crystal chandelier online on 5 March 2017. They delivered on 8 March but only the light fixture no crystals or leaflet or anything. It's incomplete.</p> <p> </p> <p>I called on Wednesday to the online shopping call center and spoke to Shamelle. She advisedid she would let me know later that day. </p> <p>Till this morning I have received no feedback so I called AGAIN spoke with Estelle. She tells me I must wait for feedback they requested from distribution center. That's not my problem. They should've escalated this and handled with a bit of urgency. She still tells she doesn't know when I will get my order. </p> <p>*** tfg. Sort this out else refund me </p>