Online shopping a convenience... Not with TFG

Item: TFG
Rating: 1
Author: Zoe M

I recently purchased a sneaker online from Sportscene due to the amazing 50% discount. When the order finally came and I collected it, I was surprised with a disappointment of receiving a pair of Adidas, one shoe was a size 10 and the other a size 7, which is not acceptable nor accurate at all. I emailed the online email address, where they responded with an automated message stating if I am not completely happy with the purchase I should return the shoe and I will get refund.

I would love to know who would be happy with one shoe being a size 10 and the other a size 7.

I have responded with the outcome I would like to receive due to this inconvenience and I am still waiting for a reply, all I can say is that online shopping is supposed to be a convenience but not with TFG.

THANK YOU FOR THE DISAPPOINTMENT

Helpful (0)

Replies (1)

TFG's replyOfficial

02 Dec 2021, 15:38

Good day Zoe Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team

TFG's reply02 Dec 2021, 15:38

Official