1 reviews | Active since Aug 2014
Online Shopping
The Total Sports stores I usually go to is either out of stock or don't stock the product (s) I would like to buy. Which is why I would like to shop online.
When I go to the website, sign in, it has all my details however does not give me the option to pay with in store card and use 6 months interest free payment option, which I am able to use in stores if they had what I was looking for.
I called their call center twice and sent an email, was promised this would be resolved in 1 - 2 business days a week ago. The website also shows that I have 0 credit, which is incorrect according to my statements I get each month.
Customer service just kept transferring me from support to online support not knowing what to do. This is terrible customer service, as expected with TFG.
Good day Shimane Kau
Thank you for your comment.
The information has been brought to our attention and will be escalated to the E-commerce department for assistance.
We thank you for contacting us in this regard and assure you of our best service at all times.
Kind Regards
The Customer Support Team
Best regards,
Good day Shimane Kau
Thank you for your comment.
The information has been brought to our attention and will be escalated to the E-commerce department for assistance.
We thank you for contacting us in this regard and assure you of our best service at all times.
Kind Regards
The Customer Support Team
Best regards,
Good day Simonecassidy
Thank you for your comment.
I do apologise for the previous incorrect Username.
The information has been brought to our attention and will be escalated to the E-commerce department for assistance.
We thank you for contacting us in this regard and assure you of our best service at all times.
Kind Regards
The Customer Support Team
Best regards,
Good day Simonecassidy
Thank you for your comment.
I do apologise for the previous incorrect Username.
The information has been brought to our attention and will be escalated to the E-commerce department for assistance.
We thank you for contacting us in this regard and assure you of our best service at all times.
Kind Regards
The Customer Support Team
Best regards,