ONLINE SHOPPING 0 OUT OF 10

I have placed an online order for the Air Jorda Retro 1 @08:55 21st August, date of release for this sneaker. Order was confirmed , payment went off. This morning I receive an email stating that due to high demand they were unable to source this sneaker from any of their stores. My orders was placed well in advance, some of the shops is not even open at that time, so HOW DOES YOUR SYSTEM WORK??? And I placed it online knowing that it is high in demand and i would not make it in time for purchasing at a store. Also I struggled to place the order at first because it was in the calender still at 08:00 throughout and went back in to check everytime until finally it was there. It is so frustrating and I will think twice to ever order from TFG again.