KM
Kagiso M
1 reviews | Active since Sept 2019
30 Aug 2020, 22:52
Online service
I can’t log in or reset my password, TFG’s online system is useless, very appalling To say the least. I can not login on the App or the Website. I have missed out of a couple of sales due to that. I work and I am a student, So I do not have the time to keep calling your technical department - who are never of use or help. Shopping online is convenient for me, if you cannot honor or meet the service(s) you have made available then please terminate/close my account.
Let’s hope we can get this resolved, as this will be the last attempt I am making, to seek assistance in this matter.
Thank you.
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TFG's replyOfficial
18 Sept 2020, 08:36Dear Kagiso Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply18 Sept 2020, 08:36
Official
Dear Kagiso Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team