Online S%#?! service

How is it that the SAME thing happens to me two years in a row on Black Friday?? And the second order was done a day before black Friday.. I placed an order online and had some issues with an OTP on my storecard. I decided to pay the order via my debit card. My son's takkies were bought the weekend (of black Friday). The takkies was canceled as they claim that it was damaged (I paid full price for it and because its hot, new stock, I think someone in the store took it as the size 8's were sold out) NOW I have to wait for the money to clear to buy other shoes. After spending nearly R5000 online, I am done with TFG!! First your online buying sucks (store card), secondly, the first order I placed was sale-priced,,,, so now I have to pay the full price due to your problematic systems. If your systems are not able to handle large numbers for sales, then you might as well leave everything. The same thing happened to me last year, when I went to the store, got an OTP pin and a pickup message, nothing was there, they claim the order was canceled due to insufficient stock! After placing my first order,,, x3 online due to a OTP not populating.. I paid via debit card, But mysteriously as per Chandre, that I spoke to when I called in, I canceled the order!