SM
Sifiso M
1 reviews | Active since Dec 2012
05 Aug 2020, 18:20
Online Refund
On the 13 July 2020 i ordered polo neck online amounting to R399 and payment was done using FNB EFT. The order was generated as p*** and was cancelled after on the 15 July 2020 by TFG online Department due to items not available on stock.Since then i have been phone going up and down to Bloemfontein Lochlogan Makham store for assistance where finally i managed and spoke to Craig.Telephonically I spoke to Craig and an email was sent to them. Up to date i haven't been contacted or be refunded amount paid for an order.Tfg refund online is serving people well
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TFG's replyOfficial
18 Sept 2020, 10:29Dear Sifiso Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply18 Sept 2020, 10:29
Official
Dear Sifiso Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team