Online purchasing disaster!!!

I'm genuinely upset and furious with TFG for the approach they have taken regarding my online purchase.

On the 4th of April 2018 I purchased a 3 seater Oxford couch via the At Home website. At point of purchase there were 2 couches available in my preferred colour. I then received communication on the 6th of April that my couch would be delivered the following week. I notified the delivery company that I would be out of the province the following week and I was assured that the delivery date could be adjusted to my convenience (as it should). On Wednesday the 11th of April I confirmed delivery for the Monday (16th of April). Friday(13th of April) I further received communication that the delivery on Monday would not take place as the couch was out of stock. I was asked if I'd like to take an alternative colour instead that was in stock. I considered this offer and then queried if there would be price implications for doing so. After a day I received communication that I would have to top up Rx for the new colour as the price of the couch had changed, as the colour of the couch I had ordered was on promotion when I purchased it. I was not happy with this alternative and I asked to speak to someone at online customer service to find a suitable solution. I received 2 email addresses of individuals that were a part of that department. For two weeks I received no communication from these two individuals, thereafter I proceeded to email again and I received a call from the delivery liaison agent stating that the only option now (provided by the online customer service) was that I receive a refund for the couch. I further communicated my dissatisfaction with this solution as I did not understand how this occurrence could happen? I once again asked to speak to someone at the online customer service department and I have not heard anything since.

This behaviour from TFG online is unacceptable. I paid for an item that I wanted (of which it was available at the time of purchase) and I've been given countless excuses and as to why I can not get what I paid for. This is ridiculous my only understanding of what could of happened to the couch that it was available upon point of purchase but when I shifted my delivery date to a more suitable time the couch got sold to someone else.

This is unacceptable and I require answers for this whole ordeal. This behaviour is unprofessional and should not be the way to do business. I never want to use an online site associated with TFG ever AGAIN.