AF
Abby F
1 reviews | Active since Sept 2020
16 Oct 2021, 08:42
Online purchases TfG Group FOSCHINI ZEVENWAGHT
I have laid a complaint 2 weeks ago no response received today. I and again today via whatsapp laid a complaint after having done that just to be told that your service is down. CALL ME AS I WONT ENTERTAIN THIS HORRIBLE CUSTOMER SERVICE THAT THIS PLATFORM PROVIDES. In any of the two complaints I have not received a reference number!
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TFG's replyOfficial
17 Oct 2021, 07:59Good day Abby
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
TFG's reply17 Oct 2021, 07:59
Official
Good day Abby
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team