RR
Rashmi R
1 reviews | Active since Nov 2011
05 Jun 2020, 07:28
Online purchase sitting at warehouse
I ordered a parcel last week. In this period, TFG has delivered other things just fine. It’s over a week and my parcel is just sitting at the warehouse. No one knows what’s going on. No one responds to my messages and the call centre also knows nothing. My account has been deducted and I urgently need the items. WHERE IS MY ORDER?
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TFG's replyOfficial
31 Aug 2020, 14:44Dear Rashmi Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply31 Aug 2020, 14:44
Official
Dear Rashmi Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team