MM
Moeketsi M
1 reviews | Active since Jul 2012
19 Dec 2019, 08:54
Online purchase refund
I bought items from TFG online on blackfriday, however 2 of those were not delivered due to unavailability of stock, i was asked to complete a refund, which i did on the 3rd of December and to date i have not received my money even after telephone calls i made and bank statements they requested and being sent from pillar to post by consultants
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Replies (3)0
Replies (3)
TFG's replyOfficial
21 Dec 2019, 08:35Dear Moeketsi Godfrey
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards
TFG Customer Support Team
TFG's reply21 Dec 2019, 08:35
Official
Dear Moeketsi Godfrey
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards
TFG Customer Support Team
MM
Moeketsi M's updateReviewer Update
14 Jan 2020, 13:08I am still not happy because out of 2 unavailable items, TFG only refunded one
MM
Moeketsi M's update14 Jan 2020, 13:08
Reviewer Update
I am still not happy because out of 2 unavailable items, TFG only refunded one
TFG's replyOfficial
19 Jan 2020, 14:50Dear Moeketsi
We thank you for your response.
We’re really sorry to have disappointed you and completely understand your frustration.
We thank you for your response.
We’re really sorry to have disappointed you and completely understand your frustration.
Your feedback is valuable and important to us, and will be taken into consideration for our future online promotions.
Our E-commerce Operations team will be in contact with you via email, shortly, to advise accordingly.
Kind regards
TFG Customer Support Team
TFG's reply19 Jan 2020, 14:50
Official
Dear Moeketsi
We thank you for your response.
We’re really sorry to have disappointed you and completely understand your frustration.
We thank you for your response.
We’re really sorry to have disappointed you and completely understand your frustration.
Your feedback is valuable and important to us, and will be taken into consideration for our future online promotions.
Our E-commerce Operations team will be in contact with you via email, shortly, to advise accordingly.
Kind regards
TFG Customer Support Team