HM
Hope M
1 reviews | Active since May 2019
19 May 2022, 05:04
Online Purchase disaster!!!
I made an online purchase on the 4th of May 2022 and the money was deducted from my account, yet tfg didn't receive the money . On the 6th of May 2022 they eventually received the funds , but because they had already canceled my order , they said they did a refund which will take 3-10 business days. Today is thec10th day but I hvnt received my money back. I'm so upset and agitated.
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Replies (1)
TFG's replyOfficial
19 May 2022, 08:20Good day Hope
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We
appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We
appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
TFG's reply19 May 2022, 08:20
Official
Good day Hope
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We
appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We
appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team