Online purchase

I didn't even want to give a rating but without it I couldn't write my review. Absolutely horrible service...

I purchased a item online and after the money has been debited and order confirmed, I received a email stating that they were unable to source my item. I then sent a complaint to customer care asking them for a reason and to my surprise I still haven't seen ant response from them at all. What the **** are these people doing at work if not working. I'm honestly disappointed