Online Payment

I recently made a purchase online at the Foschini group, unfortunately the products they had advertised were stocked out - now it's a struggle getting my money refunded and it's worrying because I paid using EFT I don't have an account with them that they can later credit - the most worrying issue is not being able to contact the group on all emails, I tried calling but that's just a waste on my behalf - the number is not toll free and you wait too long.

Anyone with a contact to TFG that is actually working or being attended to?