LF
Lloyd F

1 reviews | Active since Dec 2019

04 Dec 2019, 18:25

Online orders keeps getting cancelled

I'm not one to complain but the recent service I've received has totally changed the way I feel about your company. I've placed an online order twice, order numbers p*** and p***. On both occasions the orders was cancelled after a few days, stating damaged of insufficient stock as the reason. This has caused me to lose complete faith in what is shown online, as I can't trust that anything I order in the future will actually be available. Don't have much time to go in store to shop, so if I can't trust your online website to successfully fulfill orders, there is no use for me having an account with you. Really considering closing the account due to being constantly let down by you.

0
Replies (3)
TFG
TFG's reply06 Dec 2019, 08:32
Official
Dear Lloyd Ford
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.  
The reference number for this query will be emailed to you shortly.    
Kind Regards TFG Customer Support Team

Best regards,

LF
Lloyd F's update20 Dec 2019, 18:44
Reviewer Update
"This matter will be addressed & resolved with the highest priority" you said......that was 14 days ago. If this is your definition of priority then what's the use??
TFG
TFG's reply21 Dec 2019, 13:04
Official
Dear Lloyd Ford

Please accept our sincere apologies for the delay in response and any inconvenience or frustration experienced as a result thereof.
Thank you for allowing us the opportunity to address this query. 
We appreciate your feedback and confirm that our E-commerce team will be in contact with you shortly.

Kind regardsTFG Customer Support Team

Best regards,