NJ
NICOLE JOHNIE-SMITH
1 reviews | Active since Dec 2022
31 Dec 2022, 23:41
Online order successfully, suddenly cancelled because there's no stock available.
On the 30 December 2022 I confirmed if there's stock availability at Sterns in Westgate mall, i then immediately bought the ring online because they only had the ring in Sandton of which they are an online store aswell, the system proceeded with my order because there was stock available. I received confirmation that the item will be delivered ty the 9 January 2023. Today i received a msg that my order has been cancelled they unable to find stock.
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TFG's replyOfficial
02 Jan 2023, 08:03 Dear Nicole
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team
TFG's reply02 Jan 2023, 08:03
Official
Dear Nicole
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team