Online order - payment made but order cancelled

I recently made a purchase online: order p*** As there was a system issue with using my store card I had to opt do to an eft. Proof of payment was sent via email.I also called in and no matter which option I selected I was not put through to a consultant. I called in the following day to confirm reciept of payment and had the same issue again.Eventually I got through and I was told I would get an email confirmation. By the afternoon I recieve an email that my order was cancelled this despite me sending in proof of payment and calling in to advise payment was made .I have checked my account and the funds have gone off my account. Thank you for spoiling my daughters birthday surprise.Thank you fir inconveniencing me as I now need to wait to be refunded. Further to this I will be closing my account .