Online order - p***

Hi

I would like to lay a formal complaint, I ordered the above on the 11 of dec, ensuring it would be delivered before Christmas. I called your online service and I was told I would receive it before Thursday, as I needed the item before the 25th. I didn't receive the item and called again Monday, as I was speaking to the lady explaining that it shouldn't my issue to follow up with the courier, she dropped the call on me and never bothered to contact me back.

I am amazed at the level of disrespect your employees portray,