Online Order Chaos

On 14 March 2020 I have placed an order online. I have ordered NIKE WOMEN'S AIR MAX DIA WHITE SNEAKER and CONVERSE WOMEN'S CHUCK TAYLOR ALL STAR SELENE SHIELD CANVAS HIGH. Order number p***. Payment was also done on 14 March 2020.

On 18 March i recieved an email with a heading that there was a change in my order. The email stated that unfortunately the CONVERSE WOMEN'S CHUCK TAYLOR ALL STAR SELENE SHIELD CANVAS HIGH has been sold out and that it has been cancelled by TFG. However the NIKE WOMEN'S AIR MAX DIA WHITE SNEAKER was handed over to the courier on 16 March 2020 (parcel nr OFT1T***4). Ten days after this the National Lockdown started.

On 21 May 2020 I send an email to *** asking by when my order will be delivered, and recieved an automated response back. The same day I send to the same email address an email again stating that I know it is lockdown but I have placed my order prior to lockdown already.

On 22 May 2020 I phoned TFG Online and spoke to Shannon. I told Shannon the whole story and she told me that she and her supervisor will investigate the reason for my delivery not being done yet and they will get back to me. A few hours after that when they did not get back to me I phoned again and spoke to Bianca. Bianca told me that a call have been logged with the logistics department but there are no feedback yet. She gave me Reference number: rm234170.

On 23 May again I phoned TFG online and spoke to Leonie. Leonie told me you just have to wait for your order, it will be delivered from 24 May onwards.

On 25 May I recieved an email back stating that the CONVERSE WOMEN'S CHUCK TAYLOR ALL STAR SELENE SHIELD CANVAS HIGH has been sold out and that the order item is with the couriers. 26 May I again received an email from *** stating that on 01 May they have started processing orders that was placed during lockdown. I rep**** to the email stating that my order was placed on 14 March already and handed over to courier on 16 March already. I recieved no reply from anyone.

On 26 May I phoned again the online department and spoke to Shannon again. Shannon spoke to her supervisor and they will contact the couriers and find out what happened with my parcel and will get back to me. On 30 May I phoned again, this time I phoned to cancel my order. And again I spoke to Shannon. Now knowing my frustration and my problem, Shannon told me that the parcel has been delivered on 28 May. Well I did not recieve an sms or email saying that the parcel has been delivered. And because I have done past online deliveries, I know tha sms and email has the pargo number on that you need to show the assistant.

Well I decided I am just going to fetch the order without the sms. 02 June I phoned Due South Paarl Mall (delivery store) and the phoned just ranged. Thinking I have the wrong number I phoned Totalsport to get their number. I spoke to Jayden who told me that Due South has been closed for a while now. So now I am thinking where was my parcel delivered too?

Again I phoned TFG online. Oscar picked up the phone and again I had to repeat my whole story. So Oscar investigated with his supervisor and they saw that the parcel was not delivered 28 May 2020 but it was deliverd 01 June 2020, but nobody can tell me which store the order was delivered too.

So now I am paying for an order that I have placed on 14 March already. Handed over to the courier on 16 March already. And I am still waiting for my order. I do not even know where it is