KA
Kimberley A
1 reviews | Active since Oct 2019
10 Dec 2020, 13:21
Online order canceled without notification
Placed an order online on the 02/12/2020, the funds were reserved in my account and I received an email confirming payment.
Today I make a call to the call centre to query the whereabouts of my order, only to be told that the order was canceled without reason and I will be refunded.
PLEASE EXPLAIN HOW YOU CANCEL AN ORDER WITHOUT NOTIFYING YOUR PAYING CUSTOMER? NOT GREAT CUSTOMER SERVICE AT ALL!
Helpful (0)
Replies (1)0
Replies (1)
TFG's replyOfficial
11 Dec 2020, 08:17Dear Kimberley Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
Best regards,
TFG's reply11 Dec 2020, 08:17
Official
Dear Kimberley Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
Best regards,