SN
Sinazo N
1 reviews | Active since Jul 2019
16 Jul 2019, 14:42
Online order at TFG (Sportscene)
I ordered something online on the 27th of June 2019, until today I haven't got my parcel yet, tracking online, the parcel is still in warehouse, phoning tfg, the parcel has been handed over to the courier, waiting and waiting....phone again, the parcel was not in stock, and we have to transport it from EC, I waited, today they telling that my order was canceled on Saturday, like really, with me knowing that, and I am still waiting.....how possible is this?
Helpful (0)
Replies (10)0
Replies (10)
TFG's replyOfficial
16 Jul 2019, 15:13Good day Sinazo Nompalweni
Please provide us with your order number so we may escalate this matter for urgent assistance.
Kind regards
The TFG Team
Please provide us with your order number so we may escalate this matter for urgent assistance.
Kind regards
The TFG Team
TFG's reply16 Jul 2019, 15:13
Official
Good day Sinazo Nompalweni
Please provide us with your order number so we may escalate this matter for urgent assistance.
Kind regards
The TFG Team
Please provide us with your order number so we may escalate this matter for urgent assistance.
Kind regards
The TFG Team
SN
Sinazo N's updateReviewer Update
16 Jul 2019, 16:03p***
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Sinazo N's update16 Jul 2019, 16:03
Reviewer Update
p***
TFG's replyOfficial
16 Jul 2019, 16:09Hi Sinazo
Please send your order number in a private message so that we are able to read all the digits.
Kind regards
The TFG Team
Please send your order number in a private message so that we are able to read all the digits.
Kind regards
The TFG Team
TFG's reply16 Jul 2019, 16:09
Official
Hi Sinazo
Please send your order number in a private message so that we are able to read all the digits.
Kind regards
The TFG Team
Please send your order number in a private message so that we are able to read all the digits.
Kind regards
The TFG Team
TFG's replyOfficial
17 Jul 2019, 08:42Good day Sinazo
We confirm that we have escalated your complaint to our E-commerce Operations department for urgent assistance.
Your reference number for this escalation is RM189179.
KInd regards
The TFG Team
We confirm that we have escalated your complaint to our E-commerce Operations department for urgent assistance.
Your reference number for this escalation is RM189179.
KInd regards
The TFG Team
TFG's reply17 Jul 2019, 08:42
Official
Good day Sinazo
We confirm that we have escalated your complaint to our E-commerce Operations department for urgent assistance.
Your reference number for this escalation is RM189179.
KInd regards
The TFG Team
We confirm that we have escalated your complaint to our E-commerce Operations department for urgent assistance.
Your reference number for this escalation is RM189179.
KInd regards
The TFG Team
SN
Sinazo N's updateReviewer Update
23 Jul 2019, 07:07Unfortunately I haven't got my refund yet according to my statement account. and TFG is not even sure when they can refund me, they keep on saying your matter has been escalated. TFG please refund this amount as soon as possible.
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Sinazo N's update23 Jul 2019, 07:07
Reviewer Update
Unfortunately I haven't got my refund yet according to my statement account. and TFG is not even sure when they can refund me, they keep on saying your matter has been escalated. TFG please refund this amount as soon as possible.
TFG's replyOfficial
23 Jul 2019, 09:00Good morning Sinazo,
Thank you for keeping in touch.
We have sent an urgent feedback request to the relevant department and will revert back to you as soon as possible.
Please accept our sincere apologies for the delay and any inconvenience experienced as a result thereof.
Kind regards
The TFG Team
Thank you for keeping in touch.
We have sent an urgent feedback request to the relevant department and will revert back to you as soon as possible.
Please accept our sincere apologies for the delay and any inconvenience experienced as a result thereof.
Kind regards
The TFG Team
TFG's reply23 Jul 2019, 09:00
Official
Good morning Sinazo,
Thank you for keeping in touch.
We have sent an urgent feedback request to the relevant department and will revert back to you as soon as possible.
Please accept our sincere apologies for the delay and any inconvenience experienced as a result thereof.
Kind regards
The TFG Team
Thank you for keeping in touch.
We have sent an urgent feedback request to the relevant department and will revert back to you as soon as possible.
Please accept our sincere apologies for the delay and any inconvenience experienced as a result thereof.
Kind regards
The TFG Team
TFG's replyOfficial
23 Jul 2019, 15:10Hi Sinazo,
Our E-commerce department has confirmed that your refund has been processed and that they have been in contact with you.
Kind regards
The TFG Team
TFG's reply23 Jul 2019, 15:10
Official
Hi Sinazo,
Our E-commerce department has confirmed that your refund has been processed and that they have been in contact with you.
Kind regards
The TFG Team
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Sinazo N's updateReviewer Update
29 Jul 2019, 12:16Dear TFG,
Unfortunately this refund is not yet successful and I won't be able to pay your account for this month until you sort out this issue.
Unfortunately this refund is not yet successful and I won't be able to pay your account for this month until you sort out this issue.
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Sinazo N's update29 Jul 2019, 12:16
Reviewer Update
Dear TFG,
Unfortunately this refund is not yet successful and I won't be able to pay your account for this month until you sort out this issue.
Unfortunately this refund is not yet successful and I won't be able to pay your account for this month until you sort out this issue.
TFG's replyOfficial
29 Jul 2019, 16:44Hi Sinazo,
Kindly confirm if you are stating that no refund was processed at all, if not we would need to escalate this matter to management as soon as possible.
Kind regards
The TFG Team
Kindly confirm if you are stating that no refund was processed at all, if not we would need to escalate this matter to management as soon as possible.
Kind regards
The TFG Team
TFG's reply29 Jul 2019, 16:44
Official
Hi Sinazo,
Kindly confirm if you are stating that no refund was processed at all, if not we would need to escalate this matter to management as soon as possible.
Kind regards
The TFG Team
Kindly confirm if you are stating that no refund was processed at all, if not we would need to escalate this matter to management as soon as possible.
Kind regards
The TFG Team
SN
Sinazo N's updateReviewer Update
30 Jul 2019, 07:19according to my statement account, the refund is not yet processed. How long should it take? its been a while, I waited for my order for almost a a month, now I should wait for the refund for a month again.
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Sinazo N's update30 Jul 2019, 07:19
Reviewer Update
according to my statement account, the refund is not yet processed. How long should it take? its been a while, I waited for my order for almost a a month, now I should wait for the refund for a month again.