MF
Mervin F
1 reviews | Active since May 2020
09 Dec 2020, 12:46
Online Order
On the 24 of November 2020 I made an online order. Didnt make any changes to my delivery address, an I have order many times with this address before. On the 02 December 2020 I received a call from a guy in Middleburg Eastern Cape, saying that my package was delivered to his address.
I'm so disappointed in tfg I've send an email and still waiting for responses. The lady dropped the phone in my ears when I said I will not call the guy, because the fault is not on my side.
I tried getting in touch with tfg group on numerous platforms of social media but no response.
I've realized that shops only worry about making money and nothing else.
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TFG's replyOfficial
09 Dec 2020, 15:28Dear Mervin Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply09 Dec 2020, 15:28
Official
Dear Mervin Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team