Online order

I have placed an order online on the 4th of December 2020. An order is supposed to take 5 -7 working days , but i still have not received my order, i have called their online contact centre 3x , the first time i had spoke to Pearl on the 14th, she had told me that she will get someone to call me , but that did not happen, i called again hoping that i will get assistance but still that did not help. Today i called again spoken to a lady by the name of Stacey/Tracey , who told me that she understand what im going through but its not just TFG that has a problem with late deliveries, but other companies are having delays as well. When i told her that I've not encountered any of the delays with the other shops , she had audacity to drop the call. Time of the call :09h02 Order:P***