Online order

Made an online purchase through my store card, managed to make a screenshot of a reference right after completing my order. The only notification I received was that there's been a purchase of above R3000 and no further correspondence after that. Now I'm trying to follow up on my order using the Ref number from the screenshot and it says it's invalid. called the online shopping department they were not helpful all as they kept transferring my call from one agent to another. So disappointed at such a good brand now I have to pay for something I never received.