CK
Candice K
1 reviews | Active since Jul 2018
18 Dec 2021, 00:06
Online jewelry purchases without boxes
I purchased some jewelry on the American swiss online shop which lead me to the galaxy and co online store 2x watches and 3 sets of earrings all of which came without boxes, i logged a complaint with the TFG online shop( RE: CS-518604 Purchases without boxes) was promised that someone from the jewlery department would get back to me , it is now the 18th December 2021 im still waiting to hear from the said department, how am i to present these itwms as gifts with out boxes? This is totally unacceptable and a unnecessary stress. Went intona American swiss store to see if they could assist was told its not their problem online must sort it out.
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TFG's replyOfficial
19 Dec 2021, 07:52Good day Candice Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply19 Dec 2021, 07:52
Official
Good day Candice Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team