BM
Bongi M
1 reviews | Active since Jul 2019
25 Jul 2019, 16:31
Online goods not delivered in 3 months
I bought 6 dining chairs online on the 1st of May and they are not yet delivered after numerous emails quering and complaining about this,
Your service is pathetic and disgusting, You promise to look into all my complaints but still fail to deliver the goods I bought,
How can a person not receive their goods after 3 months, Your online platform needs improving as I am not being assisted
Ayeshee Yohaar and the Online Team I have been waiting for your feedback with your excuses
UNACCEPTABLE!!!!!!
Helpful (0)
Replies (3)0
Replies (3)
TFG's replyOfficial
26 Jul 2019, 08:49Good day Bongi Mavimbela
We can understand your frustration and confirm that we have escalated your complaint to our E-commerce Operations management for urgent assistance.
Please accept our sincere apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The TFG Team
We can understand your frustration and confirm that we have escalated your complaint to our E-commerce Operations management for urgent assistance.
Please accept our sincere apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The TFG Team
TFG's reply26 Jul 2019, 08:49
Official
Good day Bongi Mavimbela
We can understand your frustration and confirm that we have escalated your complaint to our E-commerce Operations management for urgent assistance.
Please accept our sincere apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The TFG Team
We can understand your frustration and confirm that we have escalated your complaint to our E-commerce Operations management for urgent assistance.
Please accept our sincere apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The TFG Team
BM
Bongi M's updateReviewer Update
01 Aug 2019, 07:02Good day
I have still not received any feedback from you after your response, no call, no email and definitely not goods I paid for, how long will this end so I can never have to deal with your company ever in my life
I have an event this Saturday and don't have goods I paid for
Would someone help me on how I can take this matter further as I have tried everything
Thanks
I have still not received any feedback from you after your response, no call, no email and definitely not goods I paid for, how long will this end so I can never have to deal with your company ever in my life
I have an event this Saturday and don't have goods I paid for
Would someone help me on how I can take this matter further as I have tried everything
Thanks
BM
Bongi M's update01 Aug 2019, 07:02
Reviewer Update
Good day
I have still not received any feedback from you after your response, no call, no email and definitely not goods I paid for, how long will this end so I can never have to deal with your company ever in my life
I have an event this Saturday and don't have goods I paid for
Would someone help me on how I can take this matter further as I have tried everything
Thanks
I have still not received any feedback from you after your response, no call, no email and definitely not goods I paid for, how long will this end so I can never have to deal with your company ever in my life
I have an event this Saturday and don't have goods I paid for
Would someone help me on how I can take this matter further as I have tried everything
Thanks
TFG's replyOfficial
01 Aug 2019, 08:39Good day Bongi
We can understand your frustration and wish to advise that we have requested urgent feedback from the E-commerce team and will revert back to you as soon as possible.
Kind regards
The TFG Team
We can understand your frustration and wish to advise that we have requested urgent feedback from the E-commerce team and will revert back to you as soon as possible.
Kind regards
The TFG Team
TFG's reply01 Aug 2019, 08:39
Official
Good day Bongi
We can understand your frustration and wish to advise that we have requested urgent feedback from the E-commerce team and will revert back to you as soon as possible.
Kind regards
The TFG Team
We can understand your frustration and wish to advise that we have requested urgent feedback from the E-commerce team and will revert back to you as soon as possible.
Kind regards
The TFG Team