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Nhlakanipho N
1 reviews | Active since Mar 2017
25 Jul 2019, 15:12
ONLINE FALSE ADVERTI*****T AND BAD SERVICE
I placed an online order with TFG and they waited 2 days to tell me that they don't all my items in stock available, and this is the first time. Last week placed an order that didn't go through because their system didn't allow me to pay. Every time TGF has an online sale the items are unavailable when they need to be delivered and the order is canceled but the items are still available on their site for purchase. THIS IS FALSE ADVERTI*****T!!!!!!!
Helpful (0)
Replies (3)0
Replies (3)
TFG's replyOfficial
25 Jul 2019, 15:17Good day Nhlakanipho Ngobese
We can understand your frustration and confirm that we have escalated your complaint to our E-commerce Operations department for urgent assistance.
Your reference number for this escalation is RM190770.
Kind regards
The TFG Team
We can understand your frustration and confirm that we have escalated your complaint to our E-commerce Operations department for urgent assistance.
Your reference number for this escalation is RM190770.
Kind regards
The TFG Team
TFG's reply25 Jul 2019, 15:17
Official
Good day Nhlakanipho Ngobese
We can understand your frustration and confirm that we have escalated your complaint to our E-commerce Operations department for urgent assistance.
Your reference number for this escalation is RM190770.
Kind regards
The TFG Team
We can understand your frustration and confirm that we have escalated your complaint to our E-commerce Operations department for urgent assistance.
Your reference number for this escalation is RM190770.
Kind regards
The TFG Team
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Nhlakanipho N's updateReviewer Update
29 Jul 2019, 10:49I'm yet to receive any correspondence from TGF and yet again TGF has canceled my other order for items you still displaying on your Website as available. Every single time one order's items you claim are on Sale the order gets canceled after 2 days. This is false advertising by TFG lost all trust you!
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Nhlakanipho N's update29 Jul 2019, 10:49
Reviewer Update
I'm yet to receive any correspondence from TGF and yet again TGF has canceled my other order for items you still displaying on your Website as available. Every single time one order's items you claim are on Sale the order gets canceled after 2 days. This is false advertising by TFG lost all trust you!
TFG's replyOfficial
31 Jul 2019, 09:07Good day Nhlakanipho
Our E-commerce team has advised that they have made contact with you.
Please accept our sincere apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The TFG Team
Our E-commerce team has advised that they have made contact with you.
Please accept our sincere apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The TFG Team
TFG's reply31 Jul 2019, 09:07
Official
Good day Nhlakanipho
Our E-commerce team has advised that they have made contact with you.
Please accept our sincere apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The TFG Team
Our E-commerce team has advised that they have made contact with you.
Please accept our sincere apologies for the delay and any inconvenience caused as a result thereof.
Kind regards
The TFG Team