Online experience - p***

Online experience - p ********** 58 Sku ********** 957

I ordered the last pair of the Melissa Boot online from Donna Clair only to get delivery of the incorrect boot and two different delivery notes inside the box for the same shoe , one belonging to me and another belonging to a different person

I called your call centre just for them to tell me there is nothing they can do I must just return the shoe if I do not want it, do you understand how frustrating it is to wait weeks on end for a shoe to come back in stock and have the wrong thing delivered and then you try to rectify the situation just to be told there is nothing they can because the shoe is sold out and they unable to assist with tracking the correct shoe. honestly speaking I am disgusted by your lack of customer service ... clearly the incorrect shoe was delivered all you had to do is track the right shoe and deliver it to the right person.

this my second complaint with the TFG, honestly speaking I am extremely angry at the lack of quality experience you have for your customers .

Dkotsi