RL
Ruwaida L
1 reviews | Active since Aug 2014
11 Feb 2022, 07:26
Online disaster
I placed an order online, and not even half an hour after placing the order I recieved an email saying my order was cancelled because they have not been able to find the products in my order, and that they sourced several locations for the items, one of the orders was a ladies boot that I fitted on at cresta in Foschini, they had my size and stock, and now when i place the order online almost my whole order got cancelled, the items in my cart was supposed to be a gift for so someone also and now I have to wait for a refund before I have the returned funds to go and buy the gift, this is an absolute mess, i am extremely upset.
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TFG's replyOfficial
11 Feb 2022, 09:03 Good day Ruwaida Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply11 Feb 2022, 09:03
Official
Good day Ruwaida Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team