Online delivery crises Markham store

I bought a few items from markhams online on the 5th of April 2022 for his birthday hoping atleast they will be delivered on the 11 April as indicated on the order but surprisingly nothing was delivered or feedback provided, I had to call and ask what's wrong or when my order will be delivered only to be told by the consultants that they still need to do a follow up with the courier company and that they will call me back to provide me with feedback by till today no feedback and we heading to the long weekend , I am honestly disappointed as it's the second encounter whereby my orders are never delivered first time I was delivered a wrong package when I ordered online from fabian, and also having to call again almost every day for my refund I was hoping this time around it would be different guess I was wrong am never going to shop online for any TFG stores because delivery is power service as for two stores the same issues ai noooo...