ONLINE APPLICATION-STILL BEING LED ON AFTER 2 WEEKS

Good Day, I initially opened a sportscene account online in August 2018. account was approved and I collected my card instore. a day later I received a call from TFG auditor saying they captured the details wrong with regards to my income. I was getting an extra income but was not going into my bank account. I then informed the auditor to close the sportscene account and I will reapply after 3 months and get the extra income going into my bank account so my salary and extra income will reflect on my bank statement. we both agreed on this-I asked her if there would be any problem of me reapplying in 3 months she said no...forward 3 months later...my bank statement shows my extra income and salary-I apply online 29 OCTOBER 2018 but cannot select the sportscene card so I chose the totalsports one(sure it doesnt make a difference).. online account pre approved ,get an sms asking to submit proof of income which I did he following day. called the new accounts dept 2 days later, was told documents received and they are working on it.(sportscene card took 3 days from online application to fetching card)..anyways I called on the 5 November 2018 to check the status -was told no documents received( somebody gave me incorrect info) I resubmitted and it was received that morning. called on the 8th again...said my documents were only opened then for verification. ITS NOW THE ****** 12 NOVEMBER AND I CALLED THIS MORNING-THE ONLY ANSWER I GET FROM THE AGENTS IS THAT MY ACCOUNT IS STILL BEING ASSESSED- I NEED TO WAIT FOR THE SMS ....I AM REALLY FRUSTRATED AFTER TFG INITIALLY OPENED MY SPORTSCENE ACCOUNT INCORRECTLY AND NOW I AM REALLY FRUSTRATED .....ALL YOUR CALS ARE RECORDED AND IF YOU THINK I AM BEING DISHONEST PLEASE PULL THE RECORDINGS. I CALL THE HEAD OFFICE NUMBER AND GET PUT THROUGH NEW ACCOUNTS AGAIN AND AGAIN RECEIVING THE SAME RESPONSE( YES I AM SCREAMING COS I AM REALLY FRUSTRATED)...YOU CAN CONTACT ME ANYTIME IF YOU CARE ABOUT CUSTOMER SERVICE.