cP
clive P
1 reviews | Active since May 2018
22 Nov 2022, 13:36
Online
Utter gisgusted with Tfg online, been a loyal customer for 30 years, false advertising and no redemption from there side, they advertised a item I so much wanted ad read it would be available on the 17 online on the 17th no online item found, call agents had no idea what I was referring to sent them the prove, and the excuses was that it was sold out... Wanted to speak to regional manager, agent intervened and brushed me off with a answer in 4 days and on the 4 day no stock available again.... Will soon close account and move on.
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TFG's replyOfficial
23 Nov 2022, 07:44Good day Clive
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
TFG's reply23 Nov 2022, 07:44
Official
Good day Clive
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards TFG Customer Support Team