Ongoing Frustration with TFG Insurance Claims

I am extremely frustrated with the lack of communication and inefficiency in the TFG insurance claim process.

Over a week ago, I submitted a claim (TFGMA***/1) and received an SMS stating that "required information" is needed. However, the message was vague and did not specify what information was required. How am I expected to provide information that hasn't been clearly communicated?

This is not the first issue I've experienced. There’s still a pending claim from over a year ago, despite my insurance premiums being paid consistently. It makes no sense to continue paying for insurance on a device that remains unresolved under a claim.

The lack of feedback and resolution is unacceptable. I urge TFG to take this matter seriously, provide clear communication regarding my current claim, and resolve the pending issue promptly.

This experience has been disappointing, and I hope someone at TFG steps up to address these inefficiencies.