***** on my jet account!

Hi

Account ***** complain ID***

I would just like to send this email as a concern jet club member of so many years regarding the ***** on my account.

A purchase was done on my account for the ammount of R1000 at a store in midrand exact according to the ***** department of jet.

I am in cape town i have never lost my card it is still in my possesion, i immediately called the nr on the sms that i received about the purchase on friday 11 August 16:11 i only managed to get through on the nr too 6 that evening to report this and tell them that i just received an sms to say i purchased on my jet account.

I then had to first give all personal information to them telephonically to block my account so that who ever is buying on it cannot continue, as they already successfully made a purchase of R1000 on my account. Just to be told the procedure is as follow, it will take up to 21 days for the investigation to be done. They will contact me after that i must now go in store to fill in forms that will b send away to the ***** department then only i will be issued with a new card with a pin. I was advise in jet store promenade that this procedure will take longer then 21 days and to pay my indtallment like normal until i get feedback.

My concern is that this procedure cannot be fare towards me as a valued jet customer as i had to do all the steps to sort this out in store but my account can be purchased on in another region without my ID or jet club card! What assurance do i have that this will not happen again.

Its been more then a year and no feedback!

Please advise.