1 reviews | Active since Dec 2022
****** of TFG
I just checked my account online I want clarity of who is going to pay for those phone call fees and email fees you charged on my account? Cause I never received those calls even email there is nothing, I lost my phone but I'm still using the same old email address I provided you guys with when I opened my account. But you never got to send me an email about the amount that's due or how much I owe yet you got the nerve to charge me email fee! Also phone call fee since my phone got lost I want to know exactly when did I answer those phone call, when I'm being charged phone call fees? You should have atleast tried to email me so I can arrange not you charging me stuff that doesn't add up.
Last time I made it clear that I won't be able to keep up with your payments since you charging me two fees monthly and not reducing my installment from the money I paid it's like I'm only paying for you interest fee and service fee.
I won't be paying for those phone calls, email and newsletter charges cause I never received them nor answered any phone calls from you. You should provide me with the email you used to send me that email you say you sent and the newsletter this thing of TFG is a ****
As soon as I get to pay up this TFG account l will close the account immediately cause you charge us ridiculous fees even calling out fees that's not valid.
Those phone calls, emails and newsletters you better sort them out on your side cause I will not pay for something I have never received nor used those services.
Kindly respond to me here and for further communication use my email address!
Which email address did you send stuff to for you to charge me on my account?
Which email address did you send stuff to for you to charge me on my account?
Thank you for taking the time to share your experience with us. We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused. We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
We will send you a reference number shortly and keep you updated on our progress.
Please don't hesitate to reach out if you have any further concerns.
Thank you for taking the time to share your experience with us. We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused. We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations. We appreciate your patience as we work to resolve the matter.
We will send you a reference number shortly and keep you updated on our progress.
Please don't hesitate to reach out if you have any further concerns.
I also asked which email you sent me stuff to since I never received any email from you and still you haven't answered me
I'm well aware that I owe tfg but I'm not a fool suddenly now you cleared the statement that shows all those email,phone call, sms, charges but the amount on my statement is not decreased. Last time I was owing only R3k now its 3586,87 we only pay for your interest and service fees isn't it!
This will be my proof there isn't no good customer service at all these tfg's shop
I hope this message above you sent isn't for you to act like I was helped and my matter is resolved.
Lastly that amount on my statement that's said to be due on the 1ste of May it won't be possible to pay it, it would be better if it gets reduced and the phone call charges gets sorted out too.
I also asked which email you sent me stuff to since I never received any email from you and still you haven't answered me
I'm well aware that I owe tfg but I'm not a fool suddenly now you cleared the statement that shows all those email,phone call, sms, charges but the amount on my statement is not decreased. Last time I was owing only R3k now its 3586,87 we only pay for your interest and service fees isn't it!
This will be my proof there isn't no good customer service at all these tfg's shop
I hope this message above you sent isn't for you to act like I was helped and my matter is resolved.
Lastly that amount on my statement that's said to be due on the 1ste of May it won't be possible to pay it, it would be better if it gets reduced and the phone call charges gets sorted out too.
Thank you for taking the time to share your experience with us. We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused.
We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations.
We have escalated your query to our Collection Department for further assistance.
Your ticket number is CS-***.
Please do allow for some response time.
We appreciate your patience as we work to resolve the matter.
Thank you for taking the time to share your experience with us. We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused.
We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations.
We have escalated your query to our Collection Department for further assistance.
Your ticket number is CS-***.
Please do allow for some response time.
We appreciate your patience as we work to resolve the matter.