DC
Deirdre C

1 reviews | Active since Oct 2010

19 Jul 2017, 09:58

NOT HAPPY WITH MY STATEMENT THAT I RECEIVED TODAY - *****ING MONEY

<p>After several e mails send with the payment I made on my account on the 3rd July you still charge me interest for an instalment not received as well as a sms charge after my monthly account was paid up to date.</p> <p>04 JUL SMS CHARGED 2,85</p> <p>07 JUL SMS CHARGED 2,85</p> <p>12 JUL INTEREST 234,60</p> <p> </p> <p>I received my statement today and are not happy with this. I also made an extra cash payment of R500 on my account last week Friday that does not reflex!! On your statement it shows that I owe you two months instalments but this is not the fact. Can you please rectify my account with the extra interest and sms charges as I don’t agree with this and I don’t owe this!!!</p>

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Replies (1)
TFG
TFG's reply19 Jul 2017, 10:11
Official

Good day Deirdre

Thank you for your comment.

The information has been brought to our attention and has been escalated to the relevant department for assistance.

We thank you for contacting us in this regard and assure you of our best service at all times.

Kind Regards

The Customer Support Team