Not Happy

In 2007 I opened my account. In Nov of 2008 I changed my surname. Handed in my married certificate In Aug 2010 I closed my account. 18 July 2019 I opened a Sterns account online, sent through my documentation which contained my married surname. When I collected my card I handed in my ID with my married surname However I have been receiving communication in my ****en surname. In order for me to have it changed according to the call centre I have to do a name change. I DID THE APPLICATION IN MY MARRIED NAME YOU HAVE THE DOCUMENTATION YOU DID NOT CLOSE THE ACCOUNT YOU WILL NOT INCONVENIENCE ME PLEASE HAVE IT FIXED ASAP