GV
Gideon V

1 reviews | Active since Jan 2018

10 Jan 2020, 10:18

NOT EVEN MANAGEMENT RESPONDS

Over the last few months I've had an terrible and truly unsatisfying experience with TFG.

A few months ago I intentionally didn't pay as I noticed they don't just double up installments but almost triple them and add service fees. After I setup the trap I asked for management to call me spoke to a lady Eleanor she never got back to me ever I paid before of credit records.

I was away for abit when an agent called me I asked a question before I could make an arrangement she put down,after this I got about 4calls I spoke to everyone's Line Supervisor as they call them NOT ONE GOT BACK TO ME. Leanne was the one who even emailed me CC'd Eleanor who seems to be in charge of this department and nothing after 4days of waiting.

I think TFG owes it's customers a BETTER service.

0
Replies (2)
TFG
TFG's reply10 Jan 2020, 14:20
Official
Dear Gideon Van Der Merwe
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards TFG Customer Support Team

Best regards,

GV
Gideon V's update17 Jan 2020, 11:06
Reviewer Update
Until this very day I have RECEIVED no response whatsoever this is how TFG ignores us, I think it's time to call a boycott and see how that effects their business!