MM
Mpho M
1 reviews | Active since Jul 2019
29 Dec 2022, 11:42
Not able to get assistance from customer care
I purchased a E-gift card on 27/12/2022. The recipient informed me that the number I sent it to is no longer in use. I then called customer care today and no one was able to assist me - my request was that they send the same voucher to a different user. I was on the phone for over 38 minutes, being sent from one consultant to another. And was eventually told that the are unable to assist me. They even said the can't block the gift card. Very disappointing service.
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TFG's replyOfficial
29 Dec 2022, 13:51 Good day Mpho
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
TFG's reply29 Dec 2022, 13:51
Official
Good day Mpho
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team