None-adherence of the DNC and DPA Policies.

I'm truly disappointed with TFG group. Back in 2018 i opened an account with them and was paying very well. However I noticed every time I received my statements I had unexplained charges.

I spoke to one of their consultants who explained to me that each and every communication they sent me was charged separately as an administration fee.

I requested them to stop sending communication as I wasn't happy with the amounts I was being charged for the communications. In most cases they would contact me to thank me for making a payment, and when I receive my statements I would be charged a hefty amount.

I stopped paying the account due to the company not adhering to the DNC policy.

So the consultants came up with a new trick where they would ring my number, when I answer they would drop.

For years this has been going on. And I recently received a call from one of their consultants who was kind enough to speak to me. And told me my account owed a very large amount of money.

I advised her the number doesn't sound right. She said she would get back to me with a full breakdown of my statements. I haven't heard from them in months.

This is completely unacceptable, for such a big organization not to know how to handle PCI compliance and adhering to the DPA policy.

According to my knowledge, I hold the rights to be placed on a DNC list as I wish.

Feature more, I believe it's been over 3 years TFG team has not interacted with me. Because I do not consider ringing my phone and dropping, contact. Also I do not think having someone set a call back to discuss the matter a proper communication.