Non responsive customer service email

<p>I have left South Africa and gave my wife power of attorney to close all my accounts on my behalf. Upon her visit to the Markham store in Cresta she was told they could not assist her, even though she was in possession of my account number, a power of attorney document and a certified copy of my ID. They advised her that I need to send an email to ********** requesting closure of my account (which was paid up and had a zero balance)! I sent an email on the 31st October 2016 requesting closure as well as a paid up letter. On Monday 21st November 2016 I receive a new statement with a balance of R32 which was added to my account on the 12th November 2016 (12 days AFTER my request to close the account). I have sent another email on the 21st November 2016 to ********** requesting this amount be reversed as I have requested my account be closed! To date I have had no response from Markhams! As mentioned I am not in South Africa and will not be returning...I cannot call the call centre and I cannot visit a branch to close the account, hence the email request. I am also obviously not available on the cell phone number on my account records as I AM NOT IN SOUTH AFRICA ANYMORE!! All these requests will be kept on file as proof of cancellation requests, which will be used as evidence should any legal costs arise for arrears payments!</p>