non delivery of sim card by Hi online

<p>In november my mother bought a cellphone from Hi online who is affilliated to TFG.The phone was delivered but not activated.When my mom went 2 telkom for a port they said 2 go 2 foschini 2 activate the sim.When she got there the lady from foschini phoned Hi online who could not pick up the sim on their system.Apparently the sim the sent was a temporary 1,they were going 2 send the original sim.Why the original sim was not sent and activated i would like to know...my mom had started 2 pay for the phone that she was unable 2 use...</p> <p>The person from Hi online assured us that they will send the original sim but today more than a week later there has been no communication as 2 where the sim is being delivered...that is almost 2 months after the initial transaction...</p>